How can we help you?

medicAI is easily accessible through our website. In the near future, we'll also be launching a convenient mobile application. You can use MedicAI to:

• l Book doctor consultations with qualified healthcare professionals.
• l Order prescription medications and over-the-counter products.
• l Schedule laboratory tests and receive results quickly.
• l Access a variety of other healthcare services and resources.

medicAI offers a user-friendly platform that simplifies your healthcare experience. Here's how it works:

• l Search for Doctors: Easily find qualified healthcare professionals based on their specialty, availability, or location.
• l Book Appointments: Schedule consultations conveniently, all your healthcare needs.
• l Order Services: Order lab tests, diagnostics, and medications directly through our platform.
• l Access Medical Records: Manage your medical information digitally, including prescriptions, lab results, and other important documents.

medicAI is a comprehensive healthcare marketplace that provides a wide range of innovative services, including telehealth, pharmacy, laboratory testing, wellness programs, and more. We're dedicated to revolutionizing healthcare by offering high-quality, convenient, and affordable solutions all in one place.

Yes, MedicAI offers online consultations via chat, phone, or video. You can choose your preferred method when booking.

medicAI provides a comprehensive suite of healthcare services, including:

• Telehealth: Conveniently consult with qualified doctors from the comfort of your home through virtual appointments.
• Pharmacy: Order your prescribed medications and have them delivered directly to your doorstep.
• Lab Services: Easily schedule lab tests, sample collection, and receive your results efficiently through the MedicAI platform.
• Wellness and Fitness Tracking: Manage your overall health and well-being with features like health tracking, fitness goals, and personalized wellness plans. Our wellness dashboard provides a centralized platform to monitor your progress, set achievable targets, and receive tailored recommendations to optimize your health journey.

Absolutely. medicAI prioritizes patient data security and adheres to the strict regulations of the Dubai International Financial Centre (DIFC). We employ advanced encryption technology to ensure that your personal information is protected from unauthorized access. Your data is transmitted and stored using secure, end-to-end encryption.

Currently, medicAI primarily serves the Dubai region. However, we're excited to announce that we have plans to expand our services to other parts of the UAE in the near future. Stay tuned for updates on our expansion plans!

medicAI offers access to general practitioners (GPs) and a wide range of specialists, including:

• Cardiologists
• Orthopaedics
• Dermatologists
• Paediatricians
• Endocrinologists
• Psychiatrists
• Dentists
• Gynaecologists

You can search for doctors by specialty, location, or reviews, and book appointments directly through the platform.

Patients can search for doctors by:

• Specialization: General practitioners, dermatologists, pediatricians, etc.
• Location: Doctors near your area or emirate.
• Availability: View doctors' available slots for teleconsultation or in-person visits.
• Language: Choose doctors who speak your preferred language.

You can upload a prescription from your doctor or choose over-the-counter (OTC) medicines. medicAI partners with local pharmacies to provide home delivery services

Yes, once your test is complete, you will receive a notification and can access your lab results via your medicAI dashboard.

As per regulatory requirements, all audio and video calls done during an online consultation with the doctor, will be recorded and stored in a secure manner. The video calls are recorded but will not be shared with you or the doctor. They will only be shared with a competent authority upon explicit request, in case of a legal requirement. They may be reviewed for quality assurance by our team.

We have a strict verification process for every doctor on MedicAI. Any doctor that you consult with is a verified medical practitioner with all their qualifications documents manually and electronically verified by our team. We take feedback from patients to ensure that doctors maintain high standards on online consultation.

Our doctors provide expert medical guidance on your health concerns and assist in determining the next steps, whether that involves additional tests, a prescription, or lifestyle recommendations. We've developed tools such as image sharing, voice calls, and video consultations to ensure that doctors receive all the necessary details for a thorough diagnosis. If a physical examination is needed for a conclusive diagnosis, you'll be referred to a clinic or hospital.

We help you connect to a doctor in a minute. All you have to do is tell us your symptoms or health problems, choose the speciality. You may choose from verified, high-quality doctors and allocate a doctor to your consultation. In 60 seconds, you can start talking to a doctor. Once your consultation is completed, you can even follow up with the doctor later.

Yes, MedicAI offers home sample collection services. You can schedule a technician to visit your home at your convenience to collect samples for blood tests or other diagnostics.

Please visit the doctor/clinic/hospital/lab/pharmacy’s profile page on www.medicai.ae and click on ‘Report an Error’ at the bottom.

We will immediately look into the matter and correct it. Your help & assistance makes us better, stronger and more relevant to other users like you.

Consultation fees depend on the doctor’s specialization and the type of consultation. You can view fees before booking an appointment.

After selecting a doctor or healthcare provider, follow these steps:

1. Choose a date and time.
2. Confirm your appointment via MedicAI.
3. You can cancel or reschedule up to 24 hours before the appointment without any charges.

Labs can partner by registering on the platform and providing proof of DHA approval. Once registered, your lab will be listed for patients to book diagnostic services.

Yes, through medicAI, labs can offer home sample collection services for patients who prefer to get tested at home. The Lab has to collect the samples from the patients home.

Labs can upload diagnostic results directly to the medicAI platform. Patients will be notified once the reports are available for viewing.

Labs can offer a wide range of diagnostic services, including:

• Blood tests
• Urine analysis
• Imaging (X-rays, MRIs, CT scans)
• Specialized tests (e.g., genetic testing, allergy panels)

No, all prescriptions uploaded to medicAI to be verified by Pharmacy’s team before orders are processed.

Pharmacies can register with medicAI by submitting their DHA licenses and verifying their business credentials. Once approved, you can list your pharmacy services on the platform.

Pharmacies can manage deliveries through their delivery team. You can track orders and ensure timely delivery to patients.

Yes, pharmacies can list both prescription and non-prescription medicines, as well as health supplements and other products, subject to DHA and MOHAP regulations.

Doctors can register by creating a profile on MedicAI with the following information:

• DHA/HAAD/MOHAP license
• Proof of qualification
• Areas of specialization
• Available hours for teleconsultation or in-person visits

Yes, UAE law permits doctors to offer freelance medical services. You can work without violating your primary employment contracts. MedicAI facilitates a flexible working arrangement that allows you to set your hours and consult patients without conflict.

Freelance doctors can:

• Expand their patient base.
• Offer remote consultations.
• Set flexible working hours.
• Earn additional income while complying with UAE labor laws.

Payments are processed securely through medicAI and can be transferred to your bank account based on the platform’s payment cycles.

Freelance doctors are expected to comply with DHA’s ethical guidelines, maintain confidentiality, and ensure high standards of patient care during consultations.

Yes, doctors can set their availability through the platform. You can update your working hours, consultation slots, and availability for in-person or online appointments.

Patients often find themselves unsure about which doctor to see when they need an urgent consultation because the physician may not be accessible at that time. Patients want us to connect them with a doctor who is available in these situations. Our term for these sessions is "instant." If you receive a request for a consultation of this kind, only accept it if you can answer right away and have at least half an hour to finish the consultation.

Apart from providing the same level of warmth and attention to your patients as you do for those in the clinic, there are a few things you should always keep in mind:

Avoid typing in full caps: This is frequently interpreted as rude in SMS jargon, something we know you'd never do.

Excessive clarification: Talking can lead to a lot of misunderstandings. Make sure the patient understands and is on the same page by giving extra explanations. If not, you might simply call and follow the same procedure.

Describe the prescription: It's crucial to follow this one. Even though our prescription module has information about dosage, when to have a meal, and other things, please take the patient for a stroll.

We’ve integrated several features to help you consult effortlessly and make your patient feel comfortable.

Phone calls: Speaking directly with the patient helps put them at ease, allowing you to gather their medical history without needing to type a word.

Image sharing: Patients can send images through chat, enabling you to examine them closely and provide a more accurate diagnosis.

Prescriptions: With digital signatures and access to a comprehensive drug directory, creating online prescriptions is now simpler and more efficient than ever.

We expect that both sections of your profile—your personal information and clinic details—have been completed. Verifications usually take no more than 24 hours. If your verification has been pending longer, please don’t hesitate to reach out to us through our helpline.

Navigate to “Provide link or details” and enter your registered email and password. Once authenticated, you will be redirected to your Employer Dashboard (/employer/dashboard).

Click “Forgot Password” on the login screen, enter your registered email, and follow the reset link sent to your inbox. The link is valid for 24 hours.

You’ll see a clear error message (e.g., “Invalid username or password”). After multiple failed attempts, your account may be temporarily locked for security reasons.

Yes. The Employee Engagement Chart shows six months of service usage (teleconsultations, pharmacy fulfillments, lab tests) with options to change the timeframe (daily, monthly, quarterly, etc.). Hovering over a bar reveals the exact counts.

Use the search bar at the top of the Employee List to search by name or Employee ID.

Use the “Status” filter on the Employee List page to toggle between Active, Inactive, or All employees.

Click “View/Edit” from the Actions column. You can update contact fields inline (Name, Email, Phone) or open an edit modal. All changes validate before saving.

On the employee profile, use the Activation Toggle. Switching it updates their account status immediately.

Yes, the profile page has a read‑only “Dependents” panel listing all linked dependents.

Yes. Use the “Export to Excel” button on the Employee List. The exported file respects your current filters and shows visible rows and columns (Name, Employee ID, Email, Status, Created At).

Currently, only tabular data (Employee List) is exportable. Engagement charts are view-only but can be filtered or hovered for detailed numbers.

A bell icon in the header shows unread notifications. Click it to see recent updates. Major announcements are also posted in the Announcements panel under “Resources.”

It shows the count of unread notifications relevant to your company (e.g., upcoming maintenance or new feature releases).

The chat-bot widget is available on every Employer Portal page (bottom-right corner). Click it for instant help or to contact our support team.

The Resources tab includes searchable FAQs and guides in an accordion layout. Use the search bar within Resources to quickly locate answers.

Engagement represents the number of consultations completed per employee over a set period. It helps employers gauge utilization trends.

Use the timeframe dropdown (Daily, Weekly, Monthly, Quarterly, Half-Yearly, Yearly).

Only aggregated counts of teleconsultations, pharmacy orders, and lab tests. No private medical records or diagnoses are displayed.

No. The dashboard only displays aggregated usage data and costs. No PHI (Protected Health Information) or individual medical records are visible.

Yes. Viewing/exporting data is logged (user ID, timestamp, action) for compliance.

Dashboard visibility is controlled by MedicAI’s Super-Admin settings, based on your subscription tier. Contact your account manager for upgrades.

Check your internet connection, refresh the page, or try clearing your browser cache. If issues persist, contact support via the chat-bot.

Use the chat-bot to submit a support ticket with the specific issue and screenshots. Our support team will investigate.

Clicking on a tile takes you to the relevant detail page:

• Total/Active/Inactive Employees → Employee List (filtered if applicable)
• Employee Engagement → Utilization Trends page

The dashboard displays:

• Total Employees
• Active Employees
• Inactive Employees
• Employee Engagement (e.g., consultations completed)
• All counts are live and update automatically.

Yes, if your organization has SSO enabled. You’ll see a “Sign in with SSO” option on the login screen.

Currently, medicAI only lists doctors and healthcare providers registered within the UAE to comply with local regulations.

Doctors must have a DHA license or equivalent from other emirates (e.g., HAAD for Abu Dhabi).

medicAI complies with DHA (Dubai Health Authority) and MOHAP (Ministry of Health and Prevention) guidelines. All doctors, labs, and pharmacies listed on medicAI are required to hold valid UAE licenses.

You can contact our customer support team through the app, via email (support@medicai.ae), or by calling our helpline. All queries related to services, payments, and technical issues will be addressed promptly. 

Yes, all consultations via MedicAI adhere to UAE medical laws, ensuring that your consultations are secure, private, and compliant with local healthcare regulations.