Legal terms and acceptance

What you accept and when

Moment	What you do	What it covers
Visiting the website	Nothing to accept. You can control cookies in your browser	The privacy policy tells you how data is used and which cookies we use
Sending a contact or partner form	You submit the form	We use your details to reply. Marketing needs a separate opt-in
Creating an account	You sign up, which accepts the terms	The terms of use, and you confirm that you have seen the privacy policy
Before your first use of health features	You give explicit consent	Using your health data, as in the table below
Before a telehealth consultation	You read the form and confirm or sign	The telehealth consent for that care
Before other care where the facility requires it	You follow the facility's consent process	The facility's consent for that lab test, procedure or other service
When you pay	You confirm the booking or plan and pay	The price, service and any cancellation rules shown at that point
When you turn on an optional feature	You choose to use it	That feature only, such as Nour or a wearable

We do not rely on boxes ticked in advance, or on saying that using the site means you agree.

Separate consents

The law says consent must be freely given, specific and clear. A request for consent must be separate from other matters, so we do not bundle these into the terms. You can give or refuse each one. Consent to medical care itself is taken by the treating doctor and facility, who are responsible for that care. You can read and download our template consent forms.

Consent	What it allows	If you say no or withdraw
Health data	Using your health data to arrange care and show it in your app	We cannot arrange care through medicAI. You can still get care directly from a facility
Telehealth	A video consultation with a licensed doctor, with its limits and risks explained. The form may be signed on screen	The consultation cannot go ahead. Ask about seeing someone in person
Sharing with a facility	Sending your details and health information to the facility, lab or pharmacy you choose	That facility cannot provide the service through medicAI
Medicine delivery	A licensed pharmacy and its licensed delivery partner bringing your medicines to the address you give. See the template	Your medicines cannot be delivered. You can collect them from a pharmacy
Group reports for employers	Including your data in employer health reports, as the privacy policy describes	Your data is left out of those reports. Your cover and care do not change
AI assistant	Sending your chat to the provider of the AI model behind Nour	You cannot use Nour. All other services stay available
Wearables	Bringing data in from your device or health app	New data stops arriving. Nothing else changes
Precise location	Finding nearby providers and arranging visits. You control this in your device settings too	You enter your address yourself
Marketing, opt-in	Offers and news by the routes you choose. It is off unless you turn it on	No effect on your care, cover or prices. You still get service messages
WhatsApp messages, opt-in	Reminders and updates by WhatsApp	We use other channels for service messages
Treatment outside the UAE or other transfers needing consent	Sending health data abroad for the purpose explained at that time	That transfer does not happen, so that service may not be possible
Advertising with your image or story	Using your case or image in medical advertising	We do not use it. Your care is not affected

Not every one of these choices appears in the app yet. If you cannot find one, email support@medicai.ae to give, refuse or withdraw it.

Telehealth consent follows the DHA Guidelines for Patient Consent and the DHA Standards for Telehealth Services. The form is available in Arabic and English. It explains the service, its benefits, risks and limits, your alternatives and your right to refuse or withdraw.

The treating doctor remains responsible for making sure you understand. You can ask questions before you agree, and you can say no.
A consent form is valid for no more than 30 days, and only if your condition has not changed. The doctor still confirms your consent and records it at each consultation.
Consent forms are part of your health record. See the data retention policy.
Consent does not remove a doctor's or facility's legal responsibility for your care.
Patients outside Dubai may have consent rules set by their own health regulator, such as DoH in Abu Dhabi.

Children and people who cannot consent

Anyone 18 or over who has capacity decides for themselves, subject to the next point.
A married woman signs her own consent, except for procedures or treatments related to reproductive health. For those, the DHA Guidelines for Patient Consent make the consent of her husband (first priority) or her legal guardian mandatory. The facility will check this.
For anyone under 18, a parent or legal guardian accepts the terms and gives consent. Under DHA guidance, another relative up to the fourth degree may give consent where the law allows it, and the facility will check this.
For an adult who cannot decide for themselves, the facility follows the rules on who can consent for them. For a married woman, DHA guidelines put her husband before her father.
By acting for someone else, you confirm you have the authority to do so. We or the facility may ask for proof, and the details are recorded with the consent.
When a dependant turns 18, they make their own choices from that point. They may ask to see what was recorded for them.
In an emergency where nobody can consent, the treating professional follows the law on emergency care. In an emergency, call 998.

How we record your acceptance

When you create an account, we keep your account details and the date it was created. Where the app or a facility takes a consent form, such as for telehealth, the form and your signature, if you drew one, are kept with your record. If you write to us to give or withdraw a consent, we keep that message.

You can ask for a copy of your records of consent. We keep them as shown in the data retention policy.

You can withdraw consent at any time, and doing so should be as easy as giving it. You do not need to give a reason. Change your choice in the app where it offers this, email support@medicai.ae with the subject line "Withdraw consent", or call +971 56 991 1993.

What it means:

We stop the activity that relied on that consent as soon as we reasonably can.
What was lawfully done before you withdrew stays lawful.
Records the law requires us or the facility to keep stay stored. This includes the health record and the consent itself.
Some services may not be possible. The table above explains which.
If you withdraw during a consultation, tell the doctor. They will explain any health risk of stopping.
We do not treat you worse for withdrawing. We may stop a service only where it really needs that consent.
Withdrawing does not cancel a payment. See cancellations and refunds.

Changes and accepting again

Each document shows the date it was last updated. We keep past versions so that we can show what applied at any time.
If a change is significant, we will tell you in the app or by email before it takes effect, and ask you to accept again where needed.
Using medicAI after a change is never treated as consent for a new use of health data. We will ask you for that separately.
If you do not accept a change, you can stop using medicAI and close your account. Bookings already confirmed stay on the terms that applied when you made them.
From time to time we may ask you to confirm your consents and privacy choices are still what you want.

Which document applies first

If two documents conflict, they apply in this order:

UAE law that cannot be changed by agreement, including consumer and health law.
A consent form you signed for specific care, for that care.
What you are shown when you confirm a specific booking or plan, for that booking or plan, such as its price and cancellation rules.
The terms of use.
The other pages linked from the terms, such as this page and the security policy.

On how personal data is used, the privacy policy and the data retention policy apply over everything except item 1 and a specific consent you gave. They tell you what we do with your data and are not contract terms you bargain over. A contract between medicAI and your employer, insurer or a facility does not reduce your rights under these documents.

Electronic acceptance is valid

You agree that clicking, ticking or signing on a screen counts as your acceptance or signature, in the same way as signing on paper, and that electronic records can be used as evidence. The DIFC Electronic Transactions Law (DIFC Law No. 2 of 2017) and the UAE law on electronic transactions and trust services (Federal Decree-Law No. 46 of 2021) recognise electronic records and signatures, and DHA rules accept auditable electronic consent.

You can ask for a paper or email copy of what you accepted. If you would rather not accept electronically, contact us or the facility so that we can talk about other ways to get care.

Contact us

Email support@medicai.ae, call +971 56 991 1993 or use our contact form. Post: TechSphere Solutions Limited, IH01-001, Innovation One, DIFC, Dubai, United Arab Emirates.