Doctor on Call
- A video consult for coughs, colds, flu, sore throats, mild fevers, skin or stomach upsets
- A GP can assess you, give advice and prescribe if you need medicine
- Doctors at DHA and DoH licensed facilities
Video consultations
See a licensed doctor by video, wherever you are.
Doctor on Call puts you in front of a GP for coughs, fevers, skin and stomach upsets, and everyday advice. Need a specialist? Book across 27 specialties in the same app, in your language.
From AED 16 per consult, or billed to your insurer. You pay any co-pay.
Doctor on CallAED 16
Video consults from
27
Specialties to book
16
App languages
DHA + DoH
Licensed partner facilities
Two ways to see a doctor
Start with a GP, or go straight to a specialist.
Most everyday problems start with Doctor on Call. If you already know the kind of doctor you need, book them directly.
Specialists
- 27 specialties, including paediatrics, gynaecology, dermatology, cardiology and psychiatry
- Private video sessions with a psychologist or psychiatrist
- Every profile shows the doctor’s specialty and fee before you book
How it works
Your first video consult in three steps.
Download the app and sign in
Get medicAI on the App Store or Google Play. Covered through work? Sign in with the code your employer gives you. No email needed.
Open Doctor on Call
You’ll find Doctor on Call under Health. Want a specialist instead? Browse doctors by specialty.
Choose a doctor and tap Consult Now
Pick a doctor from the list and join the video call from your phone, in your language.
Afterwards, prescriptions and reminders land in your health record. If you need medicines, a licensed pharmacy can deliver them to your door.
What it costs
Covered at work, or pay as you go.
I'm covered at work
If your employer or insurer offers medicAI, sign in with the code or details they give you. The clinic checks your cover before the consult, and you pay only your co-pay, if any.
Billed to your insurer. You pay any co-pay.I'm paying myself
Video consults start from AED 16. Specialist fees vary by doctor, and each one is shown on the doctor's profile before you book.
From AED 16 per consultPrices are set by partner facilities, shown in AED and may change. Your cover depends on your plan.
16 languages
Talk to a doctor in the language you think in.
The app works in 16 languages, and partner doctors consult in Arabic, English, Hindi and more. Each doctor's languages are listed on their profile.
- English
- العربية
- हिन्दी
- বাংলা
- اردو
- മലയാളം
- தமிழ்
- Filipino
- नेपाली
- Bahasa Indonesia
- Bahasa Melayu
- Français
- Tiếng Việt
- 中文
- සිංහල
- Türkçe
Consent comes first
Consent forms, ready when you are.
Telehealth and patient consent are part of every booking. You can read and download our templates here, with no sign-in. The treating facility may use its own form.
Telehealth consent form
Read and download the telehealth consent formPatient consent form
Read and download the patient consent formClear about our role
medicAI connects you to licensed care. We never treat, prescribe, sell insurance or decide claims.
In their words
People who use medicAI.
I booked a teleconsultation, got my prescription instantly, and even had the medicines delivered to my doorstep.
It was incredible to get everything I needed without stepping out. Their comprehensive reports helped me understand my health better.
From booking a consultation with a specialist to receiving lab tests at home, everything was handled efficiently.
I could book everything in a few clicks, and their personalized approach helped identify and address my problems effectively.
Questions
Good to know before you book.
Still stuck? Call +971 56 991 1993, email support@medicai.ae, or read all our FAQs.
Is medicAI for emergencies?
No. If someone is seriously ill or injured, call 998 or go to the nearest hospital straight away. Video consults are for everyday health concerns.
Who are the doctors?
Every doctor works for a clinic or hospital licensed by DHA in Dubai or DoH in Abu Dhabi. Their profile shows the specialty and the fee before you book.
Can I use my health insurance?
Yes, if your employer or insurer offers medicAI. Sign in with the code or details they give you. The clinic checks your cover before the consult, and you pay only your co-pay, if any.
How much does a video consult cost if I pay myself?
Video consults start from AED 16. Every doctor’s fee is shown on their profile before you book, so there are no surprises.
Can the doctor prescribe medicine?
A GP can assess you by video, give advice and prescribe if you need medicine. Prescriptions land in your health record, and a licensed pharmacy can deliver your medicines to your door.
Which languages can I use?
The app works in 16 languages, including Arabic, Hindi, Urdu, Bengali, Malayalam, Tamil, Nepali and Filipino. Many partner doctors also consult in Arabic, Hindi and other languages.
Can my family use medicAI?
Yes. Dependents on your plan can use the app, and you can book care for them from your account.
Is my health information private?
Health data is hosted in the UAE. Clinical records stay with the facility that treats you, and your employer never sees your medical details.
medicAI is not for emergencies. If someone is seriously ill or injured, call 998 or go to the nearest hospital.
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