In short
- Open the medicAI app, go to Doctor on Call under Health, pick a doctor and tap Consult Now.
- A GP can assess you, give advice and prescribe if you need medicine.
- Doctors work at facilities licensed by DHA in Dubai or DoH in Abu Dhabi.
- Video consults are for everyday health concerns. In an emergency, call 998.
What a video consultation can help with
Doctor on Call is meant for everyday problems such as coughs, colds, flu, sore throats, mild fevers, and skin or stomach upsets.
If you already know the kind of doctor you need, you can browse doctors by specialty instead. There are 27 specialties, including paediatrics, gynaecology, dermatology, cardiology and psychiatry.
How to see a doctor, step by step
- Download the app and sign in. Get medicAI on the App Store or Google Play. If you are covered through work, sign in with the code your employer gives you.
- Open Doctor on Call. You will find it under Health.
- Choose a doctor and tap Consult Now. Pick a doctor from the list and join the video call from your phone.
The app works in 16 languages, including Arabic, Hindi, Urdu, Bengali, Malayalam, Tamil, Nepali and Filipino. Many partner doctors also consult in Arabic, Hindi and other languages.
What it costs and how insurance works
If your employer or insurer offers medicAI, sign in with the code or details they give you. The clinic checks your cover before the consult, and you pay only your co-pay, if any.
If you are paying yourself, every doctor's fee is shown on their profile before you book. Prices are set by partner facilities and may change, so see video consultations for current prices.
After the call
Prescriptions land in your health record in the app, and a licensed pharmacy can deliver your medicines to your door. If the doctor asks for tests, you can book a home lab test in the same app.
Questions people ask
Can a doctor prescribe medicine on a video call?
A GP can assess you by video, give advice and prescribe if you need medicine. Prescriptions land in your health record, and a licensed pharmacy can deliver your medicines to your door.
Can I use a video consultation in an emergency?
No. If someone is seriously ill or injured, call 998 or go to the nearest hospital straight away. Video consults are for everyday health concerns.
Who are the doctors on medicAI?
Every doctor works for a clinic or hospital licensed by DHA in Dubai or DoH in Abu Dhabi. Their profile shows the specialty and the fee before you book.
Sources and further reading
medicAI is not for emergencies. If someone is seriously ill or injured, call 998 or go to the nearest hospital.
This article is general information. It does not replace advice from a doctor who knows your situation.
