In short
- Family doctors look after people of all ages and manage long-term conditions as well as new illness.
- Follow-ups, reviews and questions about a known condition often work well by video.
- Physical checks, vaccinations and tests still happen in person.
- Dependents on your plan can use the medicAI app, and you can book for them from your account.
How family medicine differs from a walk-in GP visit
The American Academy of Family Physicians describes family doctors as a first point of contact who care for patients regardless of age or condition, and who guide them through the health system, including visits to other specialists and hospital care. They also consider the family, community and social factors that affect a patient’s health.
In the UAE you will see both general practitioners and family medicine doctors listed. Both can be a good first call. A family medicine doctor has usually completed specialist training in this field, which can be useful if you want someone to follow several people, or several conditions, over time.
Why families and long-term patients book
- Prevention: routine check-ups, health risk assessments, screening and advice on vaccination.
- Long-term conditions: high blood pressure, diabetes and asthma, often coordinated with other specialists.
- Everyday illness: the same coughs, fevers and upsets a GP sees, at any age.
- Navigation: working out which specialist to see, and making sense of what they said.
Mixing video and clinic visits
Long-term care is rarely all one or the other. The DHA telehealth standard says telehealth should be built into chronic disease care as a hybrid model, with some steps in person and some remote. A video visit can cover a review of your home readings, a conversation about side effects or a plan for the next test. A blood pressure that needs checking properly, a foot examination for someone with diabetes, a vaccination or a blood draw needs someone in the room with you.
High blood pressure is a good example of why regular reviews matter. WHO notes that many people with hypertension have no symptoms, and the only way to know is to have it measured.
What to bring together before the appointment
- Recent results and letters from other doctors, in one place.
- Your home readings, if you keep them, with dates.
- Each family member’s medicines, allergies and vaccination record.
- Illnesses that run in the family, such as heart disease or diabetes.
- If the appointment is for a child, make sure a parent or legal guardian is present to give consent.
When to skip the appointment
A regular doctor is not a substitute for emergency care. If anyone in the household has sudden chest pain, is struggling to breathe, has signs of a stroke or a severe allergic reaction, call 998.
Family medicine doctors on medicAI work at independent facilities licensed by DHA or DoH. medicAI does not treat patients. It lets you compare doctors, see each one’s specialty and fee, and book by video.
Family medicine doctors on medicAI
Dr. Leena KapoorFamily MedicineMMDr. Manisha Moorpani - MBBS/ MRCGP InternationalFamily Medicine
Dr Syed Hasnain, Family MedicineFamily Medicine
Syed NumairiFamily MedicineThese doctors work with independent licensed facilities. See all doctors.
Questions people ask
Is a family medicine doctor the same as a GP?
They do similar work and either can be a good first call. A family medicine doctor has usually completed specialist training focused on care across all ages and over the long term, so ask about training on the doctor’s profile if it matters to you.
Can I book for my children or parents through medicAI?
Yes, if they are dependents on your plan you can book care for them from your account. For a child, a parent or legal guardian needs to give consent for the consultation.
Can a family doctor manage my diabetes or blood pressure by video?
A doctor can review readings, results and medicines by video if they judge it suitable. Regular checks in person are still part of good long-term care, and the doctor will tell you when one is due.
Sources and further reading
Read next
medicAI is not for emergencies. If someone is seriously ill or injured, call 998 or go to the nearest hospital.
This page is general information. It does not replace advice from a doctor who knows your situation. medicAI is a technology platform. Care is given by independent licensed facilities, who are responsible for it and for its outcome.

