Services you can arrange
medicAI connects you with licensed facilities. We are not a healthcare provider, and your contract for care is with the facility, not with medicAI. Doctors work for clinics and hospitals licensed by the Dubai Health Authority (DHA) or the Department of Health Abu Dhabi (DoH). The terms of use explain our role.
| Service | Provided by | What you pay if you pay yourself |
|---|---|---|
| Doctor on Call (video consult) | Doctors at DHA and DoH licensed facilities | From AED 16 per consult |
| Specialists (27 specialties) | The doctor and facility shown on the profile | Fee shown on every doctor profile |
| Lab tests at home | Licensed partner laboratories | From AED 79 per test |
| Health checkups | Licensed partner laboratories | Package prices shown before you book |
| Pharmacy and delivery | Licensed partner pharmacies | We call to confirm before delivery |
| Wellness packages | Licensed wellness providers | Priced per package in the app |
| IV drips | Licensed partner facilities, given by licensed nurses | Priced in the app |
| Second medical opinion | Specialists at licensed facilities | To confirm: price or fee range for a second opinion, which the site does not state today |
| Health record, medication reminders, health score and rewards | medicAI | Included with the app |
"From" prices are starting prices. The final price depends on the doctor, test or service you choose, and you see it before you confirm.
What you pay
- Partner facilities set their own prices. You see the price before you confirm.
- Prices are in UAE dirhams unless stated otherwise.
- A facility may find that you need further tests or care that cost more. It should tell you the cost and get your agreement first.
- We collect payment on the facility's behalf and pass it on to the facility, keeping any agreed platform fee. This does not make us the provider of the service.
To confirm: whether displayed prices include VAT, and whether any platform fee is shown to the patient as a separate line
If your employer or insurer pays
- If your employer or insurer offers medicAI, the clinic checks your cover before the consult, and you pay only your co-pay, if any.
- Video consults and specialists are billed to your insurer. You pay any co-pay. Lab tests and checkups are covered where your plan includes them. Pharmacy orders are approved by your insurer, with the co-pay paid at delivery.
- Showing a benefit or plan in the app does not guarantee cover. Your policy or your employer's plan decides what is covered. You pay any part it does not cover, such as a co-payment or an excluded service.
- If approval is refused, you may pay for the service yourself or cancel it.
- We do not sell insurance, give insurance advice or decide claims.
How you pay
Card payments go through our payment provider, Stripe. You enter your card details on its hosted page. Our privacy policy explains what data is shared with it.
Wellness plans and subscriptions
Wellness plans may be monthly or yearly and renew automatically until cancelled. We show the price and renewal period before you pay. To cancel a plan, email support@medicai.ae before it renews.
Cancellations and refunds
You can cancel a booking in the app before it starts, or contact support. The rules below are in addition to any rights you have under UAE consumer law. The terms of use hold the full wording.
| What happened | What you get |
|---|---|
| The facility or doctor cancels, or does not attend | A full refund, or a new booking if you prefer |
| A technical fault on our side stops the service | A full refund, or a new booking if you prefer |
| You cancel in good time | A full refund |
| You cancel late, or do not attend | A refund may be reduced or not given |
| The service was received | Normally no refund. If you are unhappy with it, tell us and the facility so that it can be looked at |
| Medicines that have been delivered | Usually cannot be returned for safety reasons, unless faulty or wrong |
| Your cover paid | The refund goes back to your employer or insurer for the part it paid |
Refunds go back to the original payment method.
To confirm: what "in good time" means for each service (the cut-off before the booking), and how many days a refund takes to reach the original payment method once approved
Questions about a charge
Write to support@medicai.ae or call +971 56 991 1993, and tell us the booking and the amount. If you are not satisfied with the answer, see how to complain on our regulatory status page.