Video consultations
With licensed doctors, from the guest's room.
For hotels and DMCs
Guest care, handled.
medicAI Guest Caredelivered by
When a guest feels unwell, they shouldn't have to find a clinic in a city they don't know. With medicAI Guest Care they scan the card in their room and see a licensed doctor by video, in their language. Medicines and lab tests come to the hotel.
Why hotels add Guest Care.
A calmer front desk
Guests stop asking reception to find a doctor at midnight. They scan, book and get help, and your team carries on.
Care in their language
Partner doctors consult in Arabic, English, Hindi and other common languages.
Nothing clinical on your side
Care is provided by independent healthcare facilities licensed by DHA or DoH. Your team never handles prescriptions or health records.
Private by design
You see how Guest Care is used, never who saw a doctor or why.
What guests can book.
Medicines to the room
Delivered to the hotel by partner pharmacies.
Lab tests at the hotel
Samples collected in the room by a partner lab.
Wellness and IV drips
Recovery and wellness sessions in the room.
Two ways to offer it.
Care in the stayGuest Care Included
You include care in the stay for visiting guests. One fee per room, and care is ready from check-in.
Request a proposal for Guest Care Included
Guests pay per serviceGuest Care On Demand
Guests pay per service by card, at prices shown before they book.
Request a proposal for Guest Care On DemandPrices are in your proposal.
Four steps, nothing to install.
A card in every room
Printed and placed by medicAI, at reception too.
The guest scans
They register with their mobile number and pick what they need.
A doctor joins by video
A licensed doctor, in the guest's language.
Care comes to the hotel
Medicines delivered and lab samples collected in the room.
Delivered by Synergy.
Synergy Software Systems, an authorised reseller of medicAI, sells Guest Care and supports your account. medicAI runs the platform that connects guests to licensed care.
- Sells and scopes
- Your agreement
- Supports your account
- Runs the platform
- Connects guests to licensed facilities
- QR cards for every room
- Guest support and reports
Running a DMC?
Give your travellers a Traveller Care Pass for their whole trip, as part of your packages or as an add-on.
Guest Care for DMCs
Questions hotels ask.
Request a proposalIs this an emergency service?
No. In an emergency call 998 and follow your hotel's emergency procedure. Guest Care is for everyday problems: a fever, a sore throat, a stomach upset, a rash or a medicine left at home.
Is Guest Care health insurance?
No. It is a care service, and it does not replace a guest's travel or health insurance.
Who are the doctors?
Licensed doctors from independent healthcare facilities licensed by DHA or DoH. medicAI is the technology platform that connects guests to them.
Does my team need training?
A short briefing for the front desk on where the cards are and what to tell guests. It is arranged at launch.
Who do we sign with?
Synergy Software Systems, an authorised reseller of medicAI. Synergy handles your agreement and account support, and medicAI runs the platform.
Ready to offer Guest Care?
Tell us about your property and we will prepare a proposal.