Programmes

Two ways to offer Guest Care.

Include care in every stay, or offer it on demand with guests paying per service. We will help you choose the right fit for your property.

Care in the stay

Guest Care Included

A good fit for: Resorts, luxury and long-stay properties that want care to be part of the stay.
How it works: The hotel pays a fee per room. Visiting guests register with the room card, and their consultations, follow-ups, medicines and tests are included as set out in your proposal.
Guests pay: Nothing for what is included. Extras such as wellness are paid by card.
You get: A guest amenity that sets your stay apart, a monthly usage report and the partner portal.

Guests pay per service

A good fit for: City and business hotels with steady occupancy.
How it works: Guests pay per service by card, at prices shown before they book. Terms for the hotel are set out in your proposal.
You get: A guest amenity with nothing to run, the monthly usage report and the partner portal.

	Guest Care Included	Guest Care On Demand
Cost to the hotel	A fee per room	Set out in your proposal
Who pays for care	The hotel, for what is included	The guest, per service
Who can use it	Visiting guests registered at your property	Visiting guests registered at your property
Services	Doctor by video, medicines, lab tests, wellness	Doctor by video, medicines, lab tests, wellness
Reporting	Monthly usage report	Monthly usage report

Prices for both programmes are in your proposal. Guest Care is a care service, not health insurance.

Guest Care Included

Guest Care On Demand

Tell us about your occupancy and guest mix, and we will recommend one.

For hotel groups and brands: One agreement can include several properties, with reporting for each property and for the group.

Can UAE residents staying with us use Guest Care?

Guest Care is for visiting guests. Residents can use the medicAI app with their own insurance or pay per service.

Do we need to change anything at the front desk?

No systems to install. A short briefing at launch is enough.