How Guest Care works
From room QR to doctor in a few taps.
Here is what your guest sees, what medicAI does behind the scenes, and what your team never has to do.
Six steps, all on the guest's phone.
The card in the room
A small card in every room and at reception, printed and placed by medicAI.
Scan and register
The guest scans with their phone camera and registers with their mobile number. Visiting guests confirm their passport and visa once.
Choose what they need
A doctor by video, medicines, a lab test or a wellness session.
See a doctor
A licensed doctor joins by video, in the guest's language. If a medicine is needed, the prescription goes to a partner pharmacy.
Delivered to the hotel
Medicines arrive at reception or the room. A nurse from a partner lab collects samples in the room.
Follow up
Results, receipts and follow-up messages stay in the guest's account after check-out.
What your team does, and what it never has to.
Your team
- Points guests to the card
- Lets the rider or nurse up, like any delivery
- Calls 998 and follows hotel procedure in an emergency
Never has to
- Find a doctor at night
- Handle prescriptions or payments for care
- See or store guest health information
What your hotel gets.
Partner portal
Your QR kit, usage by month and your statements in one place.
Monthly report
How many guests registered and booked, by service. No names, no diagnoses.
One contact
A named contact for anything commercial, set out in your proposal.
Behind the scenes
Licensed care, run for you.
Licensed partners
Consultations, prescriptions and tests are delivered by facilities licensed by DHA or DoH.
Data in the UAE
Health data is hosted in the UAE, and guests give consent before care begins.
Guest support
medicAI's team helps guests with registration, bookings and deliveries.
See which programme suits you.
