In short
- Back pain usually improves within a few weeks, and a pulled muscle is a common cause.
- Staying active, anti-inflammatory painkillers if they suit you, and heat or ice packs can help. Long bed rest does not.
- See a doctor if it is not improving after a few weeks, stops your daily activities or comes with weight loss.
- A video call works for history and watching you move. Examination and scans need a visit.
- Numbness or weakness in both legs, numbness around the genitals or anus, or new bladder or bowel problems means calling 998.
What usually causes it
The NHS says it is not always obvious what causes back pain, and it often gets better on its own. A common cause is an injury such as a pulled muscle. Sometimes a slipped disc, sciatica or ankylosing spondylitis is behind it. Very rarely, back pain is a sign of a broken bone, cancer or an infection.
Sciatica is pain from an irritated or compressed sciatic nerve. It usually affects your bottom and the back of one leg, with sharp or burning pain, tingling, numbness or weakness, and it often hurts more than your back does. It usually gets better in a few weeks to a few months.
What you can do at home
- Stay active and carry on with your daily activities as far as you can. Do not stay in bed for long periods.
- Take an anti-inflammatory painkiller such as ibuprofen if it is suitable for you. The NHS says paracetamol on its own is not recommended for back pain. Ask a pharmacist if you are unsure.
- Use an ice pack wrapped in a tea towel to reduce pain and swelling, or a heat pack wrapped in a towel for stiffness and spasms.
- Try gentle exercises and stretches, and stop if the pain gets worse. Walking, swimming, yoga and pilates may help.
With sciatica, keep moving even if it hurts, because the NHS says movement is not harmful and can help you get better faster.
When a video consultation suits it
See a doctor if your back pain has not improved after a few weeks of home care, is stopping your day-to-day activities, or you are struggling to cope. A video call lets a doctor hear how it started and watch you bend, walk and move. They can talk through options such as physiotherapy, manual therapy or a talking therapy to help you cope with pain, and decide whether you need an examination.
Prop your phone on a shelf so you can step back, and wear loose clothes. Expect questions about how it started, where it spreads, whether you have numbness or tingling, what makes it worse, your work and sport, and what you have already tried.
When you need to be seen in person
Ask to be seen if you have lost weight without trying, there is a lump or swelling in your back or it has changed shape, the pain does not improve with rest or is worse at night, it is worse when sneezing, coughing or pooing, or it is in the upper back between your shoulders. Get urgent help the same day if you feel hot, cold, shivery or generally unwell, or the pain is severe, started suddenly or is getting worse quickly.
Signs that need 998
Call 998 or go to an emergency department if you have back pain with pain, tingling, weakness or numbness in both legs, sciatica on both sides, loss of feeling around your genitals or anus, new difficulty peeing or controlling your bladder or bowels, changes in sensation during sex, chest pain, or pain that started after a serious accident. These can be signs of a serious back problem that needs hospital treatment as soon as possible. Do not drive yourself.
Which doctor to see
A general practitioner or family medicine doctor is a sensible first call for new back pain. For pain that is not settling, or when a scan or injury needs a specialist view, an orthopaedic doctor can help. Back pain doctors listed on medicAI work at independent facilities licensed by DHA in Dubai or DoH in Abu Dhabi, and those facilities provide your care.
Doctors you can book for back pain
Dr Anju Begum, General Practitioner, uniCare Medical CenterGeneral Practitioner · 10 years · Hindi, Urdu, English
Dr. Leena KapoorGeneral Practitioner · 28 years · AED 25 · Hindi, Urdu, English
Dr. Tarun ShuklaGeneral Practitioner · 35 years
Dr. Dany RajakumarGeneral Practitioner · 5 years
Dr. Shilpa Surian, General Practitioner, WeCARE Medical Center LLCGeneral Practitioner · 3 years · AED 45 · English, Malayalam
Dr. Ekramulla Mohamed Ali, General Practitioner, Wecare Medical CenterGeneral PractitionerDoctors are independent. A listing is not a recommendation. Before you book, you can check a doctor's licence in the health authority's public register. See all doctors.
Questions people ask
How long does back pain usually last?
Back pain usually improves within a few weeks, although it can last longer or come back. Sciatica usually gets better in a few weeks to a few months.
Should I rest in bed with back pain?
No. The NHS advises staying active and carrying on with daily activities, and not staying in bed for long periods.
Is heat or ice better for back pain?
Both can help. Ice wrapped in a tea towel can reduce pain and swelling, and a wrapped heat pack can ease stiffness and muscle spasms.
Can an online doctor help with back pain?
Yes, as a first step. A doctor can take your history, watch you move and advise on next steps, but examination and scans need an in-person visit.
When is back pain an emergency?
Call 998 if it comes with numbness or weakness in both legs, numbness around your genitals or anus, new bladder or bowel problems, chest pain, or after a serious accident.
Sources and further reading
- Back pain (NHS)
- Sciatica (NHS)
- Standards for Telehealth Services, Version 4 (DHA)
Read next
medicAI is not for emergencies. If someone is seriously ill or injured, call 998 or go to the nearest hospital.
This page is general information. It does not replace advice from a doctor who knows your situation. medicAI is a technology platform. Care is given by independent licensed facilities, who are responsible for it and for its outcome.

